🔍 Symptoms

• VPN won’t connect
• RDP says “Cannot connect”
• Connection works from one device but not another
• You get “network error” instantly

✅ Steps to Fix

1. Check VPN

If you use OpenVPN:

• OpenVPN Connect must be green (Connected)
• If orange or red → reconnect
• If it loops → internet firewall may block UDP 1194 or 443

2. Restart VPN

Close the app → re-open → reconnect.

Most connection issues vanish here.

3. Try a different network

Some corporate Wi-Fi networks block VPNs.

4. Ping the private IP

If you cannot ping the internal IP (ex: 192.168.x.x) → VPN is not passing traffic.

5. RDP fails?

Check:

• Your username (Administrator or your assigned user)
• Correct IP (private IP if VPN → public if no VPN)
• Firewall rule didn’t get removed accidentally

If still not working → contact support, we reset the RDP service or firewalls instantly.