Desktop as a service

Privacy Policy


Last updated: 02.12.2025

1. Introduction

This Privacy Policy explains how VYING CLOUD TECHNOLOGIES SRL (“Vying.io”) collects, uses, stores, and protects your personal data when you use our website or services.

We comply with GDPR (EU Regulation 2016/679) and treat all data with strict confidentiality.

2. What Data We Collect

2.1 Directly provided by you:

  • Name and surname
  • Email address
  • Phone number
  • Company name
  • Fiscal / company identification details
  • Messages submitted through forms
  • Scheduling preferences (trial requests)

2.2 Automatically collected (website):

  • IP address
  • Browser type
  • Device and access information
  • Cookies necessary for website functionality (Google Analytics may collect anonymized data if enabled.)

2.3 Service-level data (cloud desktops, VPS):

  • Logs needed for system security, access verification, and service stability
  • Internal events related to VM performance and status
  • Backup and restore snapshots

We do not collect more data than necessary.

3. How We Use Your Data

We process your data for:

  • Creating and managing your cloud services
  • Contacting you regarding your trial or service
  • Providing technical support
  • Ensuring security of our infrastructure
  • Billing and invoicing (for clients)
  • Improving the performance and reliability of our platform
  • Legal compliance and logging

4. Legal Basis for Processing

Under GDPR, our processing is based on:

  • Contractual necessity — to provide our services
  • Legitimate interest — security, fraud prevention, logging
  • Consent — when you submit a form or start a free trial
  • Legal obligations — invoice retention, regulatory compliance

5. Data Retention

  • Trial or inquiry data: stored for as long as needed to respond
  • Client data: stored for the duration of the contract + legal retention period
  • System logs: up to 90 days
  • Deleted accounts: all VMs and associated data are permanently erased

6. Sharing of Data

We do not sell or rent your data.

We may share limited data only with:

  • Providers required to operate the service (data centers, network providers)
  • Payment processors or accountants (for invoicing)
  • Authorities when legally required

All partners operate under confidentiality and security requirements.

7. Security Measures

We use:

  • Enterprise-grade servers (Dell EMC)
  • Encrypted connections (VPN, secure protocols)
  • Access control based on keys, not passwords
  • Firewalls and intrusion prevention
  • Limited retention of logs
  • Strict role-based access for internal operations

No online system can be 100% secure, but we take every reasonable step to protect your information.

8. Your Rights (GDPR)

You may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data (where applicable)
  • Restriction of processing
  • Transfer of data (portability)
  • Withdrawal of consent

To exercise your rights, contact us at: info@vying.io

9. Cookies

We use only essential cookies required for site functionality.

Analytics cookies may be used if you consent.

10. Changes to Privacy Policy

We may update this Policy occasionally.

When we do, we update the “Last updated” date on this page.

11. Contact

For questions about your data:

VYING CLOUD TECHNOLOGIES SRL

Email: info@vying.io

Phone: +40 744 544 744

Website: https://vying.io