Troubleshooting - Desktop as a service

alexvyi_oncloud
December 6, 2025
Troubleshooting

My VPN Connects but Nothing Works (Traffic Not Passing Through)

🔍 Symptoms ✔ Fixes 1. Wrong VPN profile Make sure you’re using the .ovpn file we provided. 2. Firewall on your PC Some antivirus firewalls (ESET, Bitdefender,...

alexvyi_oncloud
December 6, 2025
Troubleshooting

My Database Isn’t Connecting (SQL Server / MySQL Issues)

🔍 Symptoms ✔ Common Fixes 1. SQL Server: Enable TCP/IP Open SQL Server Configuration Manager → Enable TCP/IP → Restart SQL service. 2. Open SQL port on...

alexvyi_oncloud
December 6, 2025
Troubleshooting

I Can’t Open Files from Shared Folders or Network Drives

🔍 Symptoms ✔ Fixes 1. VPN must be ON If drives rely on private IPs → no VPN = no access. 2. Remap the drive Sometimes Windows...

alexvyi_oncloud
December 6, 2025
Troubleshooting

My Cloud Desktop Is Slow (How to Fix Performance Issues)

🔍 Symptoms ✔ Quick Fixes 1. Restart the cloud desktop Most users never restart → RAM frees up, apps reset. 2. Close heavy browser tabs Chrome consumes...

alexvyi_oncloud
December 6, 2025
Troubleshooting

I Can’t Connect to My Cloud Desktop (VPN or RDP Issues)

🔍 Symptoms ✅ Steps to Fix 1. Check VPN If you use OpenVPN: 2. Restart VPN Close the app → re-open → reconnect. Most connection issues vanish...

My VPN Connects but Nothing Works (Traffic Not Passing Through)

My Database Isn’t Connecting (SQL Server / MySQL Issues)

I Can’t Open Files from Shared Folders or Network Drives

My Cloud Desktop Is Slow (How to Fix Performance Issues)

I Can’t Connect to My Cloud Desktop (VPN or RDP Issues)

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