Desktop as a service

Overview

Your cloud desktop is protected by multiple layers of backup technology.

Even if something goes wrong — accidental deletion, software crash, a bad update — we can restore your desktop quickly.

This article explains:

  • What backups we take
  • What restore points are
  • How long they are kept
  • What happens during a restore
  • What data is safe
  • What data YOU should keep organized

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1. Snapshots (Instant Restore Points)

Snapshots capture your entire cloud desktop at a specific moment in time.

They allow us to roll your machine back instantly — like undoing a big mistake.

✔ What snapshots protect:

  • System settings
  • Installed applications
  • Windows updates
  • Files and folders
  • Everything currently on the machine

✔ When we create snapshots:

  • Before major system changes
  • Before upgrades
  • Before troubleshooting
  • When you request one
  • On a fixed internal schedule

✔ When to request a snapshot:

  • Before installing major software
  • Before large company imports
  • Before risky operations

Snapshots are fast, lightweight, and reliable.

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2. Daily / Weekly Backups

These are deeper backups stored securely inside Vying.io’s infrastructure.

✔ What backups protect:

  • Your files
  • Your programs
  • Your system state
  • Everything on your drives (C: and D:)

✔ Purpose of backups:

If something catastrophic happens —

even if the virtual machine itself gets corrupted —

we can restore your cloud desktop from a clean backup.

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3. How Long We Keep Backups

Retention depends on your plan, but typically:

  • Snapshots: 7+ days
  • Daily backups: 7–14 days
  • Weekly backups: 30 days
  • Logs & security data: up to 90 days (GDPR compliant)

If your business needs longer retention, we can extend it.

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4. Restore Options

We offer 3 levels of restoration:

✔ Level 1: Snapshot Restore (Instant)

Restores your machine to a specific point from the last few days.

Takes a few minutes.

Ideal for:

  • Broken apps
  • Bad installers
  • Windows update issues
  • System instability

✔ Level 2: File Recovery

We recover individual files or folders from backups.

No need to restore the whole machine.

Ideal for:

  • Deleted documents
  • Overwritten Excel files
  • Lost folders

✔ Level 3: Full Machine Backup Restore

Restores the entire virtual machine from a deeper backup.

Used only if:

  • Something became severely corrupted
  • Drive structures broke
  • Malware or ransomware infected the system

This is the “safety net behind the safety net.”

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5. How to Request a Restore

Just message us:

“Please restore my desktop to [date/time] snapshot/backup.”

We’ll confirm:

  • Which restore point you want
  • The amount of data impacted
  • Any files created after that moment

Then we restore it — usually within minutes.

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6. What Backups Do NOT Cover

To avoid confusion:

❌ Backups do not include:

  • USB drives plugged into your local PC
  • Files stored only in OneDrive (if not synced)
  • Files saved on local devices outside the cloud desktop
  • Temporary files created by some browser apps
  • Data lost due to incorrect save locations (ex: saving to non-existent paths)

❗ Important:

If your app doesn’t save to the cloud desktop’s C: or D: drive, it won’t be backed up.

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7. Best Practices to Keep Your Data Safe

✔ Store important files in:

  • D:\Data (if you have a data drive)
  • A mapped network drive
  • Close-to-root folders, not deep in AppData

✔ Avoid storing important data here:

  • Desktop
  • Downloads
  • Temporary folders
  • AppData
  • Random folders inside C:\Users

These get messy, grow fast, and often cause “disk full” issues.

✔ For teams

Use a shared drive or shared folder, not individual desktops.

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8. What Happens If the Machine Fails Completely?

In rare cases:

  • corruption
  • software failure
  • Windows breaking
  • malware infection

We simply:

  1. Restore from snapshot → if possible
  2. Restore from backup → if deeper restore needed
  3. Create a fresh desktop and migrate your data → worst-case scenario

Your data always has multiple layers of protection.

✔ Summary

Your cloud desktop is protected by:

Snapshots

Fast restore points (minutes)

Daily Backups

Full data protection (files, apps, Windows)

Weekly Backups

Long-term safety net

File-Level Recovery

Recover single documents without restoring the whole machine

Full VM Restore

Used only when necessary

If something breaks, just ask — we restore quickly and cleanly.