Help Center - Desktop as a service

alexvyi_oncloud
December 6, 2025
Billing & Account

Free Trials, Refunds & Service Cancellation Policy

🌐 Overview Both legal entities use the same simple, transparent rules for trials, cancellations, and refunds — the only difference is who issues the invoice depending on...

alexvyi_oncloud
December 6, 2025
Billing & Account

Payment Methods, Due Dates & Updating Billing Info

🌐 Overview Billing is simple and flexible. Your invoice comes from SRL or OU depending on your country, but payment rules remain straightforward. 🟦 1. Payment Methods...

alexvyi_oncloud
December 6, 2025
Billing & Account

Understanding Your Invoice (SRL & OU)

🌐 Overview Depending on your location, your invoice is issued by one of our two legal entities: Both entities provide clear, transparent invoices that include your services,...

alexvyi_oncloud
December 6, 2025
Troubleshooting

My VPN Connects but Nothing Works (Traffic Not Passing Through)

🔍 Symptoms ✔ Fixes 1. Wrong VPN profile Make sure you’re using the .ovpn file we provided. 2. Firewall on your PC Some antivirus firewalls (ESET, Bitdefender,...

alexvyi_oncloud
December 6, 2025
Troubleshooting

My Database Isn’t Connecting (SQL Server / MySQL Issues)

🔍 Symptoms ✔ Common Fixes 1. SQL Server: Enable TCP/IP Open SQL Server Configuration Manager → Enable TCP/IP → Restart SQL service. 2. Open SQL port on...

alexvyi_oncloud
December 6, 2025
Troubleshooting

I Can’t Open Files from Shared Folders or Network Drives

🔍 Symptoms ✔ Fixes 1. VPN must be ON If drives rely on private IPs → no VPN = no access. 2. Remap the drive Sometimes Windows...

alexvyi_oncloud
December 6, 2025
Troubleshooting

My Cloud Desktop Is Slow (How to Fix Performance Issues)

🔍 Symptoms ✔ Quick Fixes 1. Restart the cloud desktop Most users never restart → RAM frees up, apps reset. 2. Close heavy browser tabs Chrome consumes...

alexvyi_oncloud
December 6, 2025
Troubleshooting

I Can’t Connect to My Cloud Desktop (VPN or RDP Issues)

🔍 Symptoms ✅ Steps to Fix 1. Check VPN If you use OpenVPN: 2. Restart VPN Close the app → re-open → reconnect. Most connection issues vanish...

alexvyi_oncloud
December 6, 2025
VPS & Servers

Migrating Your App to a VPS (Step-by-step Guide)

🌐 Overview Migrating an application to a VPS usually includes: This guide applies to both Linux VPS (Ubuntu/Debian) and Windows VPS, depending on what your app needs....

alexvyi_oncloud
December 6, 2025
VPS & Servers

Secure Password & Key Practices (Windows + Linux VPS)

🌐 Overview Security is everything. A VPS is powerful — but only if the access is protected correctly. Weak passwords or missing SSH keys are responsible for...

alexvyi_oncloud
December 6, 2025
VPS & Servers

Installing SQL Server on a Windows VPS

🌐 Overview SQL Server is one of the most common databases used by Romanian companies, especially for ERP apps, CRM systems, internal tools, accounting utilities, and invoicing...

alexvyi_oncloud
December 2, 2025
VPS & Servers

Setting Up Your Firewall (Linux & Windows Server)

Overview Every VPS — Linux or Windows — should have a firewall. A proper firewall: This guide explains how to configure your firewall on both Linux and...

alexvyi_oncloud
December 2, 2025
VPS & Servers

How to Access Your VPS (SSH or RDP)

Overview Your Vying.io VPS can be accessed in two main ways: Below you’ll learn exactly how to connect, what credentials you need, and what to do if...

alexvyi_oncloud
December 2, 2025
Using Your Cloud Desktop

Requesting Resource Upgrades (CPU, RAM, SSD Storage)

Overview Your Vying.io cloud desktop can be upgraded at any time. If you need more performance or storage, we can add it instantly — with no downtime,...

alexvyi_oncloud
December 2, 2025
Using Your Cloud Desktop

Backups & Restore Points: How Vying.io Protects Your Data

Overview Your cloud desktop is protected by multiple layers of backup technology. Even if something goes wrong — accidental deletion, software crash, a bad update — we...

alexvyi_oncloud
December 2, 2025
Using Your Cloud Desktop

Managing Storage on Your Cloud Desktop (C: Drive, Extra Drives & Best Practices)

Overview Your Vying.io cloud desktop uses fast enterprise SSD storage. Understanding how the C: drive, optional data drives, and backups work helps keep your desktop fast, organized,...

alexvyi_oncloud
December 2, 2025
Using Your Cloud Desktop

How Multiple Cloud Desktops Communicate With Each Other

Overview All Vying.io cloud desktops live inside a private, secure internal network. This allows multiple desktops to: No data ever touches the public internet — everything stays...

alexvyi_oncloud
December 2, 2025
Using Your Cloud Desktop

Adding a Second User & Sharing Folders Between Users

Overview Your Vying.io cloud desktop supports multiple users. You can: This is useful for teams, assistants, accountants, and anyone collaborating on the same machine. 🟩 1. Adding...

alexvyi_oncloud
December 2, 2025
Using Your Cloud Desktop

Mapping Network Drives (Shared Folders on Your Cloud Desktop)

Overview Network drives allow you to access shared folders from your company, your team, or other cloud desktops. Once a drive is mapped, it appears in This...

alexvyi_oncloud
December 2, 2025
Using Your Cloud Desktop

Installing Software on Your Cloud Desktop (Office, PDF Tools, Browsers, Drivers, Apps)

Overview Your Vying.io cloud desktop works exactly like a normal Windows computer — you can install apps, update software, add tools, and customize it however you like....

alexvyi_oncloud
December 2, 2025
Connecting

How to Connect to Your Cloud Desktop from Linux (OpenVPN + Remmina/RDP)

Overview On Linux, accessing your Vying.io cloud desktop is done in two steps: This setup works on all major distros: Ubuntu, Debian, Mint, Pop!_OS, Fedora, Arch, Manjaro,...

alexvyi_oncloud
December 2, 2025
Connecting

How to Connect to Your Cloud Desktop from Android (OpenVPN + Microsoft RDP)

Overview On Android, connecting to your Vying.io cloud desktop is also a two-step process: Everything works over your secure VPN tunnel — fast, encrypted, and stable. 🤖 ...

alexvyi_oncloud
December 2, 2025
Connecting

How to Connect to Your Cloud Desktop from iPhone & iPad (OpenVPN + Microsoft RDP)

Overview Your iPhone or iPad can fully access your Vying.io cloud desktop using two apps: Everything is encrypted, fast, and surprisingly easy to use. 📱 1. Install...

alexvyi_oncloud
December 2, 2025
Connecting

How to Connect to Your Cloud Desktop from macOS (OpenVPN + RDP)

Overview On macOS, you connect to your Vying.io cloud desktop in two steps: This gives you a secure, stable, encrypted connection to your cloud PC. 🍏 1....

alexvyi_oncloud
December 2, 2025
Connecting

How to Connect to Your Cloud Desktop from Windows (with OpenVPN + RDP)

Overview To access your Vying.io cloud desktop, you always connect in two steps: This ensures your connection is secure, encrypted, and isolated inside our internal network. 🟩 ...

alexvyi_oncloud
December 2, 2025
Getting Started

Understanding Your Resources (CPU, RAM, SSD & Backups)

Overview Your Vying.io cloud desktop comes with dedicated CPU, RAM, SSD storage, and backups. This article explains what each resource means in practice and how it affects...

alexvyi_oncloud
December 2, 2025
Getting Started

How Your Cloud Desktop Is Created (Behind the Scenes)

Overview When you request your 30-day free trial (or order a new desktop), we create a fully isolated Windows machine for you on our enterprise infrastructure. This...

alexvyi_oncloud
December 2, 2025
Getting Started

How to Start Your 30-Day Free Trial

Overview Your 30-day free trial gives you full access to a real Vying.io cloud desktop — not a demo, not limited, not shared. You get your own...

alexvyi_oncloud
December 2, 2025
Getting Started

System Requirements for Cloud Desktops

Overview Vying.io cloud desktops work on almost any modern device. You don’t need powerful hardware — all the real processing happens on our servers. Your device only...

alexvyi_oncloud
December 2, 2025
Getting Started

What Is Vying.io and How Does It Work?

Overview Vying.io is a cloud platform that gives you a fast, secure Windows desktop or VPS that runs from our enterprise servers — not from your local...

About

Resources