Frequently asked questions

Hi. πŸ‘‹How can we help?

Well, it is simple. Once we had a preliminary discussion and completed all the blanks about each other you will have to set the nameservers at your registrar. Then we will create your zone or set up your wordpress, or both, and write back to you(in case of a custom website or vcdn the discussion will be moved to skype). When everything is up and running you will receive an invoice(depending on which pricing plan you chose) and some passwords(we do not offer the possibility to change them yourself) and you can make the payment. Or, if this seems too complicated, please write to us, and we will take it step by step. πŸ™‚

Yes. If for whatever reason, within one week range, you are not satisfied with our services, we will refund you no questions asked(within two to five working days). We will kindly ask you only for a sincere feedback, if you want to help us improve(not mandatory, of course). πŸ™‚

After you decided which plan suits you, and everything is up and running we will issue the invoice for that month, or the rest of the days remaining. If for example, we start on the 21th of the month, there will be an invoice for the nine or ten remaining days. After this, we issue invoices , in between the 1th and the 5th, for the month in progress. If you have a valid VAT code (UE or NON UE), the invoices will be netto ( without VAT ). On the other hand, if you are a private person or a small company, which does not have to apply the VAT, we will have to apply the VAT on our invoices.

Of course. Effective from the day after we received the notification. The rest of the period remaining(within that month), will be billed with the previous plan cost, as a bonus. Even if you are downgrading.

Here we are talking about a server specialised in translating the ips requested by different browsers into domain names. It is a rule that specifies that every domain should be listed on minim three nameservers and maxim seven. Also every name server should be placed on a different network to ensure high availability. This way, the probability for a website to be down due to DNS issues, is almost 0, unless under attack(there are specific attacks for DNS, too).

TTL( time to live ) is a part of a dns record which specifies for how long a resolver(type of dns server) should keep in its cache, the request made by other dns servers for that particular record.

Reverse dns is the oposite of dns( forward dns ). It maps the way from the ip to a domain name. Dns maps the way from the domain name to the ip.

To be brief and not to get into too many technical details, dnssec encrypts every dns record.Like the ssl does for the traffic between the client and the server. It prevents attacks of type cache poisoning, pharming, and man-in-the-middle.

Vanity nameservers makes possible for your domain to serve as its nameserver. So you can set at your registrar,, and so on.

A sau AAAA – points the browser towards the ip where your domain is hosted.
CNAME – points, for example, towards or viceversa, depending on how the A record is set.
MX – tells other email servers where yours is. Kind of an A record for emails.
TXT – most common in correlation with MXs for SPF, DKIM and DMARC.

Anycast is a network addressing and routing method in which incoming requests can be routed to a variety of different locations or β€œnodes.” In the context of a CDN(content delivery network), anycast typically routes incoming traffic to the nearest server with the capacity to process the request efficiently. Selective routing allows an Anycast network to be resilient in the face of high traffic volume, network congestion, and DDoS attacks.

A content delivery network (CDN) refers to a geographically distributed group of servers which work together to provide fast delivery of Internet content. A CDN allows for the quick transfer of assets needed for loading Internet content including HTML pages, javascript files, stylesheets, images, and videos. The popularity of CDN services continues to grow, and today the majority of web traffic is served through CDNs, including traffic from major sites like Facebook, LinkedIn. A properly configured CDN may also help protect websites against some common malicious attacks, such as Distributed Denial of Service (DDOS) attacks.

Web development is the building( and maintenance ) of websites from 0.
Not to be confused with web design(also important).
Bellow there is an image of this website while it was built. webstorm

A web host is a computer permanently connected to the internet, called server, on which people deposit their websites. The term web hosting is usually associated with companies that lend their servers for such activities.

A Sender Policy Framework record (SPF), communicates to e-mail servers, which mailbox is allowed to send emails on behalf of a domain. For example, our server communicates that is authorized to send emails on behalf of domain.

A DomainKeys Identified Mail (DKIM) record is a way to validate the authenticity of an e-mail. When an e-mail is sent, it is signed using a private key on the e-mail server, and when it arrives at the destination server it is checked with the public key found in the dns record. In other words, the key from dns record, unlocks the e-mail. πŸ™‚

A DMARC (Domain-based Message Authentication, Reporting & Conformance) record, in short, certifies the SPF and / or DKIM record. An email will fail if the DMARC can not check the SPF and DKIM, or just the DKIM. It’s the first technology which, if implemented correctly, can certify β€˜header from:’ what you see as being the person who sent the email, as being 100% reliable. It is the end of spam or viruses that can block a computer.

Also known as simple mail transfer protocol it allows you that together with an e-mail client(most known are Thunderbird and Outlook) or a webmail(gmail or yahoo are webmail clients) to send e-mails.If you wish to read more about smtp protocol, push here.

Other questions?
If you have any other questions, please do not hesitate to submit them. We will answer personally, or through the FAQ page, if they are of general interest.

We'll never share your email with anyone else.
We treat your data as strictly confidential.
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