There are multiple cases when we need to communicate with our customers, so here’s the set of tools and places where we’re updating the status of our services, maintenance and other interventions.
Our preferred contact method is the oldschool e-mail so you can drop us a line at email@example.com
Our business hours of support are Monday-Friday from:
You can expect a response time under 30 minutes for a request during our business hours.
In case of an emergency, please use the following methods:
We kindly ask you not to abuse these emergency contact methods unless you have a real emergency.
We provide premium support for all accounts. The perk include:
We’re using a single point of information about our infrastructure on our status page:status.vying.io
This is the place where we announce planned maintenance on our platform, update regularly in case of an outage or service disruption of any kind and update the actual status of each of our platform’s components.
In case you spot something wrong with your zone/site, please first check our status page mentioned above, then write us at firstname.lastname@example.org. This will help us get it fixed faster.